What file formats can I upload to the knowledge base?

You can upload PDFs, plain text, and Markdown files. You can also paste content directly or link to web pages that your agent will index.

How quickly does the knowledge base update when I change a document?

Changes are indexed within minutes. Your agent starts using the updated content immediately after indexing completes.

Will my agent make up answers if it can't find the information?

No. When your agent can't find a relevant answer in your knowledge base, it will let the customer know and offer to connect them with a human team member.

Is there a limit to how much content I can upload?

The knowledge base supports thousands of documents. Most small businesses never come close to the limit. Larger knowledge bases may require a higher-tier plan.

Can I use the knowledge base for internal team questions?

Yes. Many teams use an internal-facing agent with a knowledge base loaded with SOPs, HR policies, and onboarding guides.

Does the knowledge base work with multiple languages?

The knowledge base can store content in any language. Your agent will respond in the same language the customer uses, drawing from the relevant content.

AI Knowledge Base: Accurate Answers From Your Own Content

Upload your docs, FAQs, and policies. Your AI agent will use them to answer customer questions accurately. No hallucinations, no guesswork.

Get a Free Quote See how it works

Built by a team with 15+ years in AI and enterprise software

What the Knowledge Base Tool Does

The Knowledge Base tool lets your AI agent search through your own documents, FAQs, product guides, and company policies to find the right answer for every customer question. Instead of making things up, your agent pulls real information from sources you control.

You can upload PDFs, paste text, or link to existing help center articles. The tool indexes everything and makes it searchable in milliseconds. When a customer asks a question, your agent finds the most relevant passage and crafts a natural-sounding response based on your actual content.

This means your agent stays on-brand and accurate. It won't promise features you don't have or quote prices that changed last month. And when your information changes, just update the source document. Your agent picks up the change immediately.

Who Uses the Knowledge Base Tool

Support Teams Deflecting Tickets

Answer repetitive questions about shipping, returns, and account setup automatically so your support team handles only complex issues.

E-commerce Stores With Large Catalogs

Help customers find product specs, compatibility info, and care instructions from your product database without waiting for a human.

Service Businesses With Complex Policies

Let your agent explain insurance coverage, membership tiers, or service agreements accurately using your actual policy documents.

Onboarding New Team Members

Internal agents can answer new hire questions about processes, tools, and policies by referencing your company handbook.

SaaS Companies With Product Documentation

Guide users through feature setup, troubleshooting, and best practices using your product docs and release notes.

Healthcare Providers Answering Patient FAQs

Let patients find answers about appointment prep, treatment aftercare, and office policies without calling your front desk.

Skills That Use This Tool

Customer Support Agent →Order Support Agent →

How to Add the Knowledge Base Tool

Tell Your Agent What You Need

Tell your agent: 'I want to answer customer questions using our help center articles and product docs.'

Upload Your Content

Paste text, upload PDFs, or link to your existing help center. Your agent indexes everything automatically.

Test and Refine

Ask your agent sample questions to verify accuracy. Add more content or adjust responses as needed.

Give Your Agent the Answers It Needs

Upload your docs and let your AI agent handle customer questions with confidence. No code, no training, no guesswork.

Get a Free Quote See how it works

Built by a team with 15+ years in AI and enterprise software

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Frequently Asked Questions

Give Your Agent the Answers It Needs

Upload your docs and let your AI agent handle customer questions with confidence. No code, no training, no guesswork.

Get a Free Quote See how it works

Built by a team with 15+ years in AI and enterprise software

We never share your email. Unsubscribe anytime.