How do I create a Viber Business account?

You apply through the Viber Partner Portal or through an official Viber messaging partner. The approval process typically takes 3-5 business days. We handle the application for you.

What is the difference between Viber chatbots and business messages?

Viber chatbots handle two-way conversations (customer support). Business messages are one-way notifications (order updates, promotions). You can use both together for a complete customer communication strategy.

Which countries is Viber most popular in?

Viber is dominant in Ukraine, Greece, Serbia, Bulgaria, Myanmar, Sri Lanka, and the Philippines. It also has significant user bases in Russia, Iraq, Libya, and several other countries.

Can the agent send stickers and rich media?

Yes. Viber supports rich media including images, videos, files, stickers, carousels, and interactive buttons. Your agent uses these for engaging, visual conversations.

How is Viber messaging priced?

Viber Business messaging pricing varies by country and message type. Transactional messages are generally cheaper than promotional ones. We help you optimize costs by choosing the right message types.

Does Viber have group messaging limits?

Viber Communities can have up to 1 billion members with no message limits for admins. Regular groups support up to 250 members. Your agent can manage both.

AI Agent for Viber: Connect With Customers Worldwide

Viber has 1 billion+ registered users and is the #1 messaging app in Eastern Europe and parts of Asia. Your AI agent responds to messages, sends promotions, and handles support, on the app your customers prefer.

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Built by a team with 15+ years in AI and enterprise software

Why Viber Matters for Your Business

Viber has over 1 billion registered users and is the dominant messaging platform in Eastern Europe (Ukraine, Greece, Serbia, Bulgaria), the Middle East, and parts of Southeast Asia. In these regions, Viber is as essential as WhatsApp is in Latin America.

Viber for Business offers unique features: Viber Business Messages (transactional), Viber Promotional Messages (marketing), Viber Communities (groups up to 1 billion members), and Viber Chatbots. Open rates for Viber Business Messages reach 97%.

For businesses targeting Eastern European, Middle Eastern, or Southeast Asian markets, Viber is not just another channel. It is often the primary channel. An AI agent ensures you can engage these audiences at scale, in their language, on their preferred platform.

What Your Viber AI Agent Can Do

Customer Support Conversations

Handle customer inquiries and resolve issues through natural Viber conversations, in any language.

Promotional Messages

Send targeted promotional campaigns to opted-in subscribers with rich media, buttons, and carousels.

Transactional Notifications

Send order confirmations, delivery updates, appointment reminders, and payment receipts via Viber.

Community Management

Manage Viber Communities, moderating content, answering questions, and keeping engagement high.

In-Chat Commerce

Showcase products, accept orders, and process payments directly within Viber conversations for a seamless buying experience.

Multi-Language Support

Communicate with customers in their native language across Eastern Europe, the Middle East, and Southeast Asia.

How It Works on Viber

Create your Viber Business account

Set up a Viber Business account or chatbot through the Viber Partner Portal. We guide you through the approval process.

Train your agent for your market

Teach your agent about your business in the languages your customers speak, Ukrainian, Greek, Serbian, Arabic, or any of 95+ supported languages.

Start engaging on Viber

Your agent handles incoming messages, sends targeted promotions, and manages customer relationships, all through Viber.

Viber Business Policies

Viber Business Terms

Viber Business accounts must comply with Rakuten Viber's Terms of Service, including content restrictions, anti-spam policies, and user consent requirements.

Message Type Restrictions

Viber distinguishes between transactional messages (free within limits) and promotional messages (paid). Promotional messages require explicit opt-in and have stricter content guidelines.

GDPR Compliance (EU/EEA Users)

For European users, all Viber Business communications must comply with GDPR, including consent management, data processing agreements, and the right to be forgotten.

Sender ID Verification

Viber requires Business accounts to verify their sender identity. Unverified accounts face message delivery restrictions and may appear as untrusted to recipients.

Regional Carrier Regulations

Viber operates across 190+ countries with varying telecom regulations. Some regions impose additional restrictions on messaging frequency, content types, and commercial communications.

nanogent.ai handles this

We manage Viber Business API integration, enforce message type rules, track opt-in consent, and ensure GDPR compliance for European audiences.

Reach your Viber audience without compliance headaches.

Competitors on This Channel

nanogent.ai vs ManyChat →nanogent.ai vs Tidio →

See It in Action: Viber Chat

Your customer

Hi, I received a damaged item in my order #4521. What can I do?

Your AI agent

I'm sorry to hear about the damaged item! I've pulled up order #4521. Could you send me a photo of the damage? I'll start the replacement process right away.

Your customer

Here you go [photo]. The screen protector arrived cracked.

Your AI agent

Thank you for the photo. I can see the damage clearly. I've initiated a free replacement that will ship today. You should receive it within 2-3 business days. No need to return the damaged item.

Your customer

That was so fast! Thank you.

Your AI agent

You're welcome! I'll send you a tracking number once it ships. Is there anything else I can help with?

Related Channels

WhatsApp →Telegram →SMS →LINE →

Frequently Asked Questions

Your customers are already on Viber. Meet them there before your competitors do.

In Eastern Europe and parts of Asia, Viber is the messaging app people trust. Start automating your Viber presence today.

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